Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your browser, computer, mobile device, tablet, or other device when you visit a website or use an online service. 

Cookies help websites and applications remember information about your visit, such as: 

1. Login session. 
2. Language or display preferences. 
3. Security settings. 
4. Pages visited. 
5. User interactions. 
6. Device or browser information. 
7. Analytics and performance information. 
8. Marketing or advertising preferences. 

Cookies can be set by the website you visit or by third-party services used by that website.

2. Similar Technologies

In addition to cookies, we may use similar technologies, including: 

1. Local storage. 
2. Session storage. 
3. Pixels. 
4. Tags. 
5. Beacons. 
6. Tracking scripts. 
7. SDKs. 
8. Device identifiers. 
9. Log files. 
10. Embedded content. 
11. Browser fingerprinting, where permitted and required for security or fraud prevention. 
12. Analytics identifiers. 

In this Cookie Policy, we refer to cookies and similar technologies collectively as “cookies”. 

3. Why We Use Cookies

We may use cookies for the following purposes: 

1. To make the website and platform work properly. 
2. To keep users logged in. 
3. To protect accounts and prevent fraud. 
4. To remember user preferences. 
5. To improve website and platform performance. 
6. To understand how visitors use our website. 
7. To improve product experience. 
8. To analyse traffic and usage trends. 
9. To support customer support and troubleshooting. 
10. To measure marketing campaign performance. 
11. To personalise content where permitted. 
12. To show relevant advertisements or remarketing content where permitted. 
13. To manage cookie consent preferences.

4. Types of Cookies We Use

We may use the following types of cookies. 

4.1 Strictly Necessary Cookies 

Strictly necessary cookies are required for the website or platform to function. 

These cookies may be used for: 

1. Login authentication. 
2. Session management. 
3. Security. 
4. Fraud prevention. 
5. Load balancing. 
6. Cookie consent storage. 
7. Form submission. 
8. Account access. 
9. Payment or checkout security. 
10. Platform stability. 

Because these cookies are essential, they cannot usually be disabled through our cookie consent tool. You may block them through browser settings, but some parts of the website or platform may not work properly. 

Example strictly necessary cookies 

4.2 Functional Cookies

Functional cookies help remember user choices and improve convenience. 

These cookies may be used for: 

1. Language preference. 
2. Region preference. 
3. User interface preference. 
4. Remembering form entries. 
5. Remembering login preference. 
6. Chat widget settings. 
7. Dashboard preferences. 
8. Store, warehouse, or branch selection. 
9. Display settings. 
10. Accessibility preferences. 

If functional cookies are disabled, some preferences may not be remembered. 

Example functional cookies 

4.3 Analytics and Performance Cookies

Analytics and performance cookies help us understand how visitors and users interact with our website and platform. 

These cookies may collect information such as: 

1. Pages visited. 
2. Time spent on pages. 
3. Clicks. 
4. Scroll activity. 
5. Referring website. 
6. Browser type. 
7. Device type. 
8. Approximate location based on IP address. 
9. Error events. 
10. Performance data. 
11. Visitor count. 
12. Conversion events. 

We use this information to improve our website, user experience, product performance, and marketing effectiveness. 

Where required by law, analytics cookies will be used only after consent. 

Example analytics cookies 

4.4 Marketing and Advertising Cookies  

Marketing and advertising cookies may be used to measure advertising campaigns, show relevant ads, create remarketing audiences, understand campaign performance, and improve lead generation. 

These cookies may be set by advertising or marketing platforms. 

They may collect information such as: 

1. Pages visited. 
2. Campaign source. 
3. Ad clicks. 
4. Conversion events. 
5. Device and browser information. 
6. Approximate location. 
7. Interaction with marketing content. 
8. Form submissions. 
9. Remarketing identifiers. 

Where required by law, marketing and advertising cookies will be used only after consent. 

Example marketing cookies 

4.5 Third-Party Cookies 

Some cookies may be set by third-party providers whose tools, content, or services are integrated into our website or platform. 

Third-party providers may include: 

1. Cloud hosting providers. 
2. Analytics providers. 
3. Advertising platforms. 
4. Payment gateways. 
5. Chat and support tools. 
6. Video hosting platforms. 
7. CRM or marketing automation tools. 
8. WhatsApp or Meta-related tools. 
9. Security and monitoring tools. 
10. Embedded content providers. 
11. Form and survey tools. 

Third-party cookies are controlled by the third-party provider, not by Treewalker Digital Private Limited. Their use is governed by the third party’s privacy policy and cookie policy. 

5. Cookies Used in Galla.app SaaS Platform

When authorised users log in to Galla.app, we may use cookies or similar technologies for platform functionality. 

These may support: 

1. Login sessions. 
2. Authentication. 
3. User roles and permissions. 
4. Dashboard preferences. 
5. Branch, store, warehouse, or company selection. 
6. Security monitoring. 
7. API session security. 
8. Error logging. 
9. Performance monitoring. 
10. Support and troubleshooting. 
11. Integration status. 
12. Device and browser compatibility. 

Disabling essential platform cookies may prevent users from logging in or using Galla.app properly. 

6. Cookies for WhatsApp Marketing Features

Galla.app may provide WhatsApp marketing, campaign, and communication tools. Cookies or similar technologies may be used to: 

1. Manage user login and campaign sessions. 
2. Record dashboard activity. 
3. Track campaign configuration steps. 
4. Improve support and troubleshooting. 
5. Maintain security logs. 
6. Integrate with WhatsApp Business or authorised communication providers. 

WhatsApp, Meta, or their authorised service providers may use their own technologies under their own policies. 

Customers using WhatsApp marketing features are responsible for ensuring lawful consent from message recipients and compliance with applicable WhatsApp Business policies. 

7. Cookies for Ecommerce Development and Managed Services 

If Galla.app provides ecommerce website development, store setup, or managed ecommerce services, cookies may be used on ecommerce websites for: 

1. Shopping cart functionality. 
2. Login and account access. 
3. Checkout. 
4. Payment security. 
5. Product recommendations. 
6. Analytics. 
7. Marketing and remarketing. 
8. Shipping and delivery settings. 
9. User preferences. 
10. Fraud prevention. 
11. Customer support chat. 
12. Performance monitoring. 

The exact cookie use will depend on the ecommerce platform, theme, plugins, payment gateway, analytics tools, and marketing tools selected by the customer. 

Customers operating ecommerce websites are responsible for publishing appropriate cookie and privacy notices for their own ecommerce users.

8. Cookie Consent

Where required by applicable law, we will request consent before placing non-essential cookies such as analytics, marketing, advertising, or certain third-party cookies. 

Our cookie banner or preference centre may allow users to: 

1. Accept all cookies. 
2. Reject non-essential cookies. 
3. Manage cookie preferences by category. 
4. Change or withdraw consent. 
5. Read this Cookie Policy. 

Strictly necessary cookies may remain active because they are required for the website or platform to work. 

9. Managing Cookie Preferences

You can manage cookies in the following ways

9.1 Cookie preference centre 

Where available, you can use our cookie banner or preference centre to change your cookie choices. 

You may be able to enable or disable: 

1. Functional cookies. 
2. Analytics cookies. 
3. Marketing cookies. 
4. Third-party cookies. 

9.2 Browser settings 

Most browsers allow you to: 

1. View cookies. 
2. Delete cookies. 
3. Block cookies. 
4. Block third-party cookies. 
5. Clear site data. 
6. Set preferences for specific websites. 
7. Receive alerts before cookies are stored. 

Please note that blocking or deleting cookies may affect website functionality, login sessions, platform access, saved preferences, analytics accuracy, and user experience. 

9.3 Device settings 

Mobile devices may provide additional controls for tracking, advertising identifiers, app permissions, and browser data. 

9.4 Third-party opt-outs 

Some third-party analytics or advertising providers may offer their own opt-out tools. You should review their policies and settings for more information. 

10. Impact of Disabling Cookies

If you disable cookies, some features may not work properly. 

You may experience issues with: 

1. Logging in. 
2. Staying logged in. 
3. Accessing dashboards. 
4. Submitting forms. 
5. Remembering preferences. 
6. Using chat support. 
7. Completing payment or checkout. 
8. Accessing ecommerce features. 
9. Using POS, warehouse, or inventory dashboards. 
10. Viewing personalised content. 
11. Maintaining session security. 
12. Receiving correct support troubleshooting. 

Essential cookies are required for secure and reliable operation of the website and platform. 

11. Cookie Duration

Cookies may remain on your device for different periods. 

11.1 Session cookies 

Session cookies are temporary and are deleted when you close your browser or end your session.

11.2 Persistent cookies

Persistent cookies remain on your device for a defined period or until you delete them. 

They may be used to remember preferences, consent choices, analytics identifiers, or login settings.

11.3 Third-party cookie duration 

Third-party cookies may have their own duration, depending on the provider’s policies and settings. 

We recommend updating the cookie duration table after scanning the live website.

12. Local Storage and Session Storage

Galla.app may use local storage or session storage in your browser. 

These technologies may be used to: 

1. Maintain user sessions. 
2. Store interface preferences. 
3. Improve platform speed. 
4. Support dashboard functionality. 
5. Store temporary form or workflow data. 
6. Support offline or low-connectivity workflows, if enabled. 
7. Improve user experience. 

Local storage and session storage may not be removed automatically in the same way as cookies. You can clear them through browser settings. 

13. Pixels, Tags, and Beacons

We may use pixels, tags, and beacons to understand website performance, campaign effectiveness, user interactions, and conversion events. 

These may be used by: 

1. Analytics tools. 
2. Advertising platforms. 
3. Marketing automation tools. 
4. CRM tools. 
5. Support tools. 
6. Security monitoring tools. 

Where required by law, such technologies will be used only after consent unless they are strictly necessary for security or service delivery. 

14. Analytics Tools

We may use analytics tools to understand how users interact with our website and platform. 

Analytics may help us understand: 

1. Which pages are visited. 
2. Which features are used. 
3. Where users face difficulty. 
4. How campaigns perform. 
5. Which browsers and devices are used. 
6. How website performance can be improved. 
7. How errors or crashes occur. 

Analytics data may be aggregated, anonymised, or pseudonymised where practical. 

15. Advertising and Remarketing

If we use advertising or remarketing tools, such tools may help us: 

1. Measure ad performance. 
2. Understand lead sources. 
3. Show relevant ads to previous website visitors. 
4. Build remarketing audiences. 
5. Track conversion events. 
6. Optimise campaigns. 
7. Avoid showing irrelevant ads repeatedly. 

You can control marketing cookies through our cookie preference centre where available, browser settings, and third-party advertising controls.

16. Consent Withdrawal

Where cookie use is based on consent, you may withdraw consent at any time through our cookie preference centre where available. 

Withdrawing consent will not affect the lawfulness of processing that occurred before withdrawal. 

Some cookies may remain active if they are strictly necessary for the website or platform to work. 

17. Updates to this Cookie Policy 

We may update this Cookie Policy from time to time. 

Updates may be required due to: 

1. Changes in law. 
2. Changes in our website. 
3. Changes in our SaaS platform. 
4. Addition or removal of cookies. 
5. Changes in analytics, marketing, or support tools. 
6. Changes in third-party providers. 
7. Changes in ecommerce or WhatsApp integrations. 

When we update this Cookie Policy, we will revise the “Last Updated” date. 

18. Customer Responsibility for Cookies on Customer Websites 

If Treewalker Digital Private Limited develops or manages ecommerce websites, landing pages, or digital stores for customers, the customer is responsible for ensuring that its own website has an appropriate cookie policy, privacy policy, consent banner, and third-party disclosure. 

We may assist with implementation if agreed in the relevant proposal, statement of work, or commercial agreement.

19. Contact Information

For questions about this Cookie Policy, contact: 

Treewalker Digital Private Limited
Website: https://galla.app
Registered Office: Vikas Plaza.38/ 1A (4), Kanappana Agrahara, Hosur Rd, Phase II, Electronic City, Bengaluru, Karnataka 560100 
Legal Email: legal@treewalkerlabs.com
Phone: +91-6366-740-274
GSTIN: 29AAICT9733E1ZX